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NAFASI YA KAZI Customer Relations Executive- Duma Works

Duma Works jobs in Tanzania

Job Details

Job Location:
Contract Type:
Full time
Job category:
Customer Support
1,200,000 TZS+

Company Details

Company industry:
Recruitment Agencies
No. of Employees:

Preferred Candidate

Career level:
Experienced (non-manager)
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Marketing with at least 2 years of experience in related field and very good knowledge of the Internet Industry.

Language Skills

English and Swahili

Job Description

Duma Works is recruiting a Customer Relations Executive in Zanzibar for Zanlink Ltd; a leading ISP company in Tanzania.

Roles and Responsibilities:

Maintain a Companywide Customer Focus:

Work with all departments to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
Guide and lead team members to deliver services that meet or exceed the customer requirements.
Assist sales team in business acquisitions, planning, and retention.
Manage client relationships to build a reputation for excellent service and generate repeat business.
Assist in Company’s brand visibility and CSR campaign.
Manage Company’s Customer Retention Management (CRM) Programme:

As part of Company’s CRM Programme, communicate with clients on regular basis to follow up on our services, and carry out analysis of customer feedback.
Through CRM, find out clients who face problems with our service and immediately liaise with Support department to resolve the problems.
Regularly liaise with Support department to get information on clients facing chronic problems with our service and assure them of better service.
Follow up on every problems reported by customers to ensure complete satisfaction and maximum utilization of the service provided to clients is obtained.
Build and maintain excellent customer relationship and retainership with clients.
Reduce Clients Churn

Identify clients who have stopped service. Find out factors that have caused clients to leave and make efforts to get them back and reduce churn.
Ensure all existing clients have Service Contracts.
Ensure regular follow up for renewal of accounts of customers.
Maintain complete and accurate customer data.

Position Requirements

A University degree in Marketing with at least 2 years of experience in related field.
Open to Tanzania nationals.
Very good knowledge of the Internet Industry.
Advance computer knowledge is a must.
Excellent communication and listening skills.
The ability to explain complex information clearly and simply.
Plenty of drive, initiative and motivation.
The ability to analyze and research information.
Must have excellent interpersonal, planning and prospecting skills.
Creative, outgoing, a quick learner and a team player.
Good report writing skills.
Should have a strong customer service ethic.

About the Company

Duma Works is a recruiting platform that fuses traditional human-centered recruiting and an interactive digital process to simplify how growing businesses hire top talent on the African continent.